FreePBX

FETG is a product that allows companies to control and optimize the work of call centers, sales departments, or any services using IP PBXs based on Asterisk / FreePBX. FETG is not just call statistics: it is a comprehensive solution for analyzing, managing, and improving the efficiency of communication processes.

Main Modules of the FETG Product

1. Incoming / Outgoing Calls

Complete tracking of all types of calls: answered, missed, outgoing. Segmentation by direction (incoming, outgoing) allows you to see where clients are lost or which channels are ineffective.

2. Statistics by Number and by Employee

You can track workload and performance by individual phone number and by each agent, see who brings more deals and who is slowing down the process.

3. Call Recording Playback

The ability to listen to recorded calls, which is important for quality control, staff training, and handling disputes.

4. Distribution of Incoming Calls by Numbers

Shows which numbers receive more calls, which directions are overloaded, and where resources should be reallocated.

5. Reporting and Data Export

All reports can be exported to Excel or other convenient formats for analysis, KPI tracking, and dashboard building.

6. PBX Monitoring and Alerts

Shows the state of the IP PBX 24/7, with alerts if the system “goes down” or if there are failures in statistics collection.

7. Local and Cloud Version

The product can be deployed on your own infrastructure (full confidentiality) or used in the cloud with minimal deployment requirements.

Why Companies Choose FETG

Continuous Control: you can see how your employees work, which areas need improvement, with no “blind spots.”
Access from Anywhere: the cloud version allows you to access statistics from any device, while the local version ensures high security.
Flexibility and Adaptation: the product can be customized to the company’s needs, adding specific interfaces, reports, or modules.
Improved Efficiency: by analyzing bottlenecks, you can optimize agent workload, reduce missed calls, and control KPIs.