Solutions / AiTERRA — Software Suite for Contact Center Automation

Modern companies, especially call centers, support services, and sales departments, need a system that not only provides telephony but also manages all customer interactions, optimizes agent performance, ensures quality control, motivates staff, and scales without loss. AiTERRA is exactly such a comprehensive solution, offering a modular platform that covers the full spectrum of contact center tasks.

Main Features of AiTERRA

AiTERRA consists of several modules, each designed to address key aspects of contact center operations:

1. AiTERRA Telephony

A software PBX with no limitations on the number of simultaneous calls. Supports inbound/outbound calls, intelligent routing (ACD), IVR menus, text-to-speech (TTS), predictive dialer, and load balancing.

2. AiTERRA OMNI

An omnichannel communication system. Supports multiple channels: phone, SMS, messengers, email, and more. Unified contact history, a single queue for all inquiries, response templates, mobile interfaces and chat widgets, and consistent operator scenarios across all channels.

3. AiTERRA ARM

Automated workstations for agents, supervisors, and clients. User-friendly interface: scripts, pop-up subscriber cards, real-time reporting, agent screen monitoring, statistics, and historical data.

4. AiTERRA QM

Quality management system for operator performance. Call and screen recording, manual and automated evaluations, checklists, reports, appeals process, and corrective training planning.

5. AiTERRA WFM

Workforce Management — managing agent schedules and resources. Forecasting workload, creating schedules, balancing between staff expectations, costs, and service levels.

6. AiTERRA Training

Organizes training processes for contact center staff: online and offline courses, video materials, tests, practical sessions, consulting, and blended learning formats.

7. AiTERRA Motivation

Motivation and bonus system: transparent rules, online access to accruals, reporting, feedback, and fraud prevention.

8. AiTERRA Recruitment

Automated recruitment module. Candidate database management, interaction history, duplicate detection, candidate funnels, forecasting, and automated notifications.

Benefits of Using AiTERRA

Comprehensive coverage: all key contact center processes (telephony, omnichannel, quality, training, motivation, etc.) in one platform.
Scalability: easily expands as your business grows — more agents, new sites, higher loads without performance loss.
Security and reliability: built-in protection measures, deployment in closed environments, compliance with regulatory requirements.
Fast deployment: SaaS solution + on-premise option, ready to configure and launch in a short timeframe.
Integration: API support for integration with external systems, chatbots, speech analytics, and more.

Who is AiTERRA for

AiTERRA is suitable for contact centers of various sizes:

medium (100+ agents),
large (300+ agents),
extra-large (2500+ agents).

Also ideal for organizations that require a reliable, fail-safe system where the following are critical:

high call volume and density,
omnichannel communication with customers,
quality control and staff motivation,
transparent business processes and reporting.

Why Choose AiTERRA

Compared to deploying Asterisk telephony, AiTERRA offers a far broader range of out-of-the-box features and simplifies tasks that would otherwise require manual implementation:

built-in fault tolerance and scalability — no need to design complex infrastructure from scratch;
omnichannel management, unified interaction history, and integrated communication channels in a single interface;
integrated quality management and training tools — everything needed to improve agent efficiency;
motivation and recruitment modules — supporting HR processes;
faster deployment and project support — saving time and resources on setup.