Project Description: Speech Analytics Implementation at Euromebel

About the Company:

Euromebel is a leading manufacturer and supplier of high-quality furniture in the Kazakhstani market. Since 1990, we have been offering a wide range of furniture for homes, offices, and commercial spaces, continuously improving our production processes and customer service quality.

Project Description:

The goal of the project was to implement a system that automatically converts phone call audio recordings into text and performs intelligent analysis of the dialogue content. This is necessary for quality control and to ensure employee behavior aligns with the company’s business requirements.

The project implemented the following features:

• Integration with Asterisk IP telephony.
• Integration with the Yandex Speechkit cloud platform for speech recognition.
• Synchronization with the Bitrix24 system.
• Automated verification of speech patterns and dialogue compliance with predefined scripts.
• Generation of analytical reports and data visualization.

Recommendation letter from Euromebel.